Frequently Asked Questions
General FAQ
Do you accept returns?
Due to the nature of our products, we do not accept returns. All sales are final.
What are your shipping rates and processing times?
Through out the US, We offer a flat rate shipping with USPS of $7.00 and an expedited shipping option of $12.00. Free shipping on orders over $150.
International rates vary and are applied at check out.
Our US standard order processing time is 4 - 5 business days with the addition of USPS delivery times. Our international standard order processing times is 10 - 12 business days.
Do you ship internationally?
We offer shipping to Canada and United Kingdom. Both of our standard shipping and expedited shipping options apply.
Rrbotanica does not claim responsibility after proof of shipment. Customers are solely responsible for any customs duties and/or taxes.
What is the shelf life of the infused oil tinctures?
Our infused oils are made with fractionated coconut oil, which has a shelf life of 2-3 years. Here's why:
- The fractionation process removes long-chain fatty acids, leaving mostly medium-chain triglycerides (MCTs). These MCTs are more stable and less prone to oxidation.
- MCTs have a lower tendency to go rancid compared to other oils, helping to maintain freshness over time.
- Fractionated coconut oil contains very little moisture, which reduces the risk of microbial growth that can lead to spoilage.
This combination ensures our infused oils remain high-quality and effective for an extended period.